Nanorep announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named its Digital Self-Service Solution as a 2016 Real Time Web Solutions Excellence Award winner.

Designed to orchestrate an effortless customer experience, Nanorep’s personalized self-service solution eases customer conversations by anticipating needs and potential challenges before they arise. With Nanorep, customers are supported via real-time, natural conversation integrated with guidance capabilities for optimal resolution. Support is provided at the moment of need across all touchpoints, helping reserve escalation for high-level inquiries.

Read more on PR Newswire here.