Airlines are coming off a rough six months of brand perception. Forget about mishandled luggage, the bigger problem is mishandled passengers. Customer service — or lack of it — has given the airline industry a “black eye.”
Read more on Forbes here.
Airlines are coming off a rough six months of brand perception. Forget about mishandled luggage, the bigger problem is mishandled passengers. Customer service — or lack of it — has given the airline industry a “black eye.”
Read more on Forbes here.
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