Airlines are coming off a rough six months of brand perception. Forget about mishandled luggage, the bigger problem is mishandled passengers. Customer service — or lack of it — has given the airline industry a “black eye.”
Read more on Forbes here.
Airlines are coming off a rough six months of brand perception. Forget about mishandled luggage, the bigger problem is mishandled passengers. Customer service — or lack of it — has given the airline industry a “black eye.”
Read more on Forbes here.