Tag: techsee

NEW YORK, Oct. 17, 2022 /PRNewswire/ — TechSee, a member of Oracle Partner Network (OPN), today announced a technology collaboration with Oracle to bring the next generation of visual engagement and AI-powered service automation to Oracle Field Service, providing agents and technicians with augmented reality guidance on their mobile devices over a patented, instant video stream. Read...

BOSTON, Sept. 15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. This joint venture now brings augmented reality guidance for agents and technicians to NeuraFlash’s customer portfolio. Read...

NEW YORK, Aug. 16, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today released the results from its 3rd annual State of Customer Loyalty and Churn, the 2022 Edition. The report focuses on the impact of the pandemic on consumer behaviors with the key findings showing a significant loss of product-dependent brand loyalty. The data, based on a total of 2,706 completed survey responses from a nationwide sample of U.S. adults, shows that more than one in three US customers lack brand loyalty, with 38% of respondents stating they did not feel any loyalty to the brand and switched to a competitor after being approached. Read...

NEW YORK, July 20, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced the launch of their Visual Intelligence (VI) Platform, a groundbreaking tool to empower teams and customers to customize their computer vision automation applications directly. Read...

NEW YORK, May 19, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced the launch of Continuity, a seamless solution to drastically improve the customer experience by syncing visual customer interaction data between self-service channels, live agent, and field agent interactions. Read...