Tag: Nanorep

[Nanorep in The Australian] Nanorep eyes Australian shores

Israeli smart bot solutions provider Nanorep is looking to make inroads in the Australian market with senior executive Mark Granot confident that its technology can shake up the local self-service market. Nanorep’s vice president of Alliances and Partners, Mark Granot, said that the continued evolution of virtual assistants is forcing businesses to rethink their approaches to customer service. Read more on The Australian...

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[Nanorep in PR Newswire] Nanorep receives 2016 real time web solutions excellence award

Nanorep announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named its Digital Self-Service Solution as a 2016 Real Time Web Solutions Excellence Award winner. Designed to orchestrate an effortless customer experience, Nanorep’s personalized self-service solution eases customer conversations by anticipating needs and potential challenges before they arise. With Nanorep, customers are supported via real-time, natural conversation integrated with guidance capabilities for optimal resolution. Support is provided at the moment of need across all touchpoints, helping reserve escalation for high-level inquiries. Read more on PR Newswire...

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Chatbots: The Virtual Customer Service Agent of the Future

Artificial intelligence is one of the fastest growing areas in the high-tech sector, with large corporations like Microsoft and Facebook investing heavily in the world of virtual assistants that seem like they can do everything from paying your bills to finding the nearest open pizza place in the middle of the night. In 2014, the global artificial intelligence market was worth about $126 billion, and is expected to reach a value of $3 trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research. One of the main factors behind the expanding market is the use of so-called chatbots to help with customer service. These virtual assistants mimic customer service representatives by answering questions, giving directions, and taking orders. Not only are they available to chat with customers on company websites, eliminating customer wait-times or having to be transferred to different representatives, but chatbots are also increasingly available on mobile SMS texting, Facebook, Skype, and other messaging platforms so interacting with them is akin to chatting...

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