Tag: Agentology

[verse.io in Globe Newswire] Verse.io announces release of CallConnect™ to modernize call centers with conversational SMS

SAN DIEGO, June 15, 2022 (GLOBE NEWSWIRE) — Verse.io, the market leader in humanized conversational texting and customer outreach automation, is on a mission to bring the power of SMS to the entire customer journey. Today, the company announced the launch of CallConnect™ – the newest addition to their robust engagement platform, aimed at serving large lead generating enterprises. Today, growing companies with large internal and external call center operations rely heavily on phone calls and email, and Verse believes their SMS solutions help lower costs dramatically by making teams far more efficient, and significantly more effective. Verse customers report measurable customer engagement increases of 50-300%, and cost reductions of 30-60%. Read...

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[verse.io in AP News] Verse.io Announces Dennis Eaton as New Vice President of Contact Center Operations

AN DIEGO, May 23, 2022 (GLOBE NEWSWIRE) — Verse.io, a leading conversational texting platform leveraging powerful AI and highly skilled human concierges, has officially announced the appointment of Dennis Eaton as the company’s new Vice President of Contact Center Operations. Having already led large-scale operations and care organizations of 2,500+ employees, Eaton brings two decades worth of experience in workforce management, training, quality, project management, contact centers, and vendor management to the Verse team. Read...

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[verse.io in Globe Newswire] Verse.io Announces Dennis Eaton as New Vice President of Contact Center Operations

SAN DIEGO, May 23, 2022 (GLOBE NEWSWIRE) — Verse.io, a leading conversational texting platform leveraging powerful AI and highly skilled human concierges, has officially announced the appointment of Dennis Eaton as the company’s new Vice President of Contact Center Operations. Having already led large-scale operations and care organizations of 2,500+ employees, Eaton brings two decades worth of experience in workforce management, training, quality, project management, contact centers, and vendor management to the Verse team. Read...

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